Shipping Policy
We offer a convenient shipping option to ensure you get your coffee beans just the way you like them.
- Flat-Rate Ground Shipping: Enjoy our flat-rate ground shipping at just $5 per order.
Shipping Policy Details
- All our shipments originate from Zip code 10573. Please note that we do not ship on Saturdays, Sundays, or major holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). Orders placed just before or during these holidays will be roasted and shipped afterward.
- It's crucial to provide accurate shipping address information during your order placement. Octave Coffee cannot be held responsible for shipments sent to incorrect addresses, and the customer may incur additional fees for redirection. If we identify an address issue through our software, we will make every effort to contact you for an updated or new shipping address.
- We primarily use UPS or USPS for shipping, although we reserve the right to choose another carrier when necessary.
- You will receive an email containing your tracking information. Please check your spam folder if you don't find it in your inbox. If you still can't locate it, feel free to contact us.
- Upon delivery of your order, you will receive a confirmation email.
- Please note that once packages leave our facility, Octave Coffee is not responsible for them, and we cannot guarantee specific arrival times. If your order arrives damaged, keep the bags in their original packaging and take photos. Contact us within one day of receiving any damaged orders.
- We proudly ship to military bases and APO addresses via USPS. If you encounter any issues with these specific addresses, please reach out to us, and we will assist you promptly.
Changes & Cancellations
Should you need to make changes or cancel your order, please notify us within 2 hours of your original order submission via our email address: orders@octavecoffee.com. Include your name and order number in your email. We can accommodate updates as long as the item has not yet been shipped.
Please note that all shipping policies are subject to change at any time.
Why Octave?
Shop Roast Selections-
We love music:
The eight notes in an octave scale are the building blocks of melodies, creating a sense of completeness and resonance. Music is not merely an art form but an essential and intrinsic part of our existence, enriching our experiences and emotions. -
We're passionate about coffee:
Whether it's the bright and juicy flavors of single-origin pour-overs or the exquisite sweetness of an espresso shot, we're eager to introduce you to eight of our cherished coffee selections. -
We care about people:
Octave Coffee demonstrates its commitment to people by providing exceptional customer service to our online coffee consumers. We ensure a seamless shopping experience, value customer feedback, and strive to create a welcoming online coffee community.